Users who recently migrated from the Lorex Secure / FLIR Secure app to Lorex Cloud may experience minor performance issues, which are easily resolved. See below for solutions to common issues faced by new Lorex Cloud users:
Lorex Cloud Security Camera App; SEARCH SEARCH. Was this article helpful? 1253 people found this helpful. Most Viewed Products. 2K Super HD Security Camera. Lorex system is not connected to router. Connect an Ethernet cable from the Lorex system's LAN or Ethernet port to your router, and turn your system on and off. If you still can't connect, the Ethernet cable might be damaged. Try a different Ethernet cable. Lorex system and computer are not on same network.
If the Lorex Cloud app is not connecting to your cameras, it may be due to a pending firmware update on your recorder. If a newer firmware version is available, download and install the new firmware.
IMPORTANT: Do not power down or unplug the unit during the firmware upgrade process.
If no newer firmware version is available, please reboot your recorder and wait approximately 10 minutes before attempting to connect with Lorex Cloud again.
Users of Lorex Secure and FLIR Secure will be accustomed to switching between standard definition (SD) and high definition (HD) video using the Enhance button on the live viewing screen.
Lorex Cloud has an equivalent feature on the live viewing screen.
To change video quality in Lorex Cloud:
Lorex Cloud Apple
- Tap to select the channel you want to change video quality for, or double-tap to open in single-channel view.
- Swipe along the bottom panel of the live view to reveal the Video Quality button.
- Tap to switch between HD and SD video quality. You can also change the resolution, frame rate, and bit rate for each option by tapping the edit () icon.
Cannot connect using Stratus Connectivity
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- Lorex system is not connected to router. Connect an Ethernet cable from the Lorex system's LAN or Ethernet port to your router, and turn your system on and off. If you still can't connect, the Ethernet cable might be damaged. Try a different Ethernet cable.
- Latest firmware is not installed on Lorex system OR latest client software is not installed on computer or mobile device. You must have the latest firmware version and software or mobile app installed to connect to your system. Your system will prompt you for firmware updates automatically if it is connected to the Internet. The system will restart during the firmware upgrade process. DO NOT disconnect the power cable or turn off the unit during firmware upgrades.
You can download the latest versions of client software from the product page for your system and you can download the latest mobile apps from the App Store or Google Play Store. - Password not correctly entered in app. Ensure you are using the correct password when connecting to your system. The first time you connect to your system, enter the default password specified in the Quick Start Guide. The system prompts you to create a personal password, which you will use to connect to the system from now on. If you forget the password for the system, contact Lorex Technical Support for assistance.